Refund & Cancellation Policy

Last Updated: 11 July 2026

Vaccibuddy.com aims to provide fair and transparent refund procedures.

1. Appointment Cancellation

Appointments cancelled more than 24 hours before the scheduled appointment may be eligible for a refund or rescheduling.

2. Less Than 24 Hours Notice

Appointments cancelled within 24 hours may not qualify for a refund because clinical resources have already been allocated.

3. Missed Appointments

If you fail to attend without notice ("No Show"), charges may apply and refunds are generally not available.

4. Vaccine Orders

Certain travel vaccines are ordered specifically for individual patients. Once vaccines have been ordered or prepared, refunds cannot normally be provided unless required by law.

5. Ear Wax Removal

Refunds may be considered if treatment cannot proceed due to clinical reasons determined by our healthcare professional.

6. Clinical Decisions

If our pharmacist determines that treatment is unsuitable for medical reasons before administration, we may offer:

• Full refund
• Partial refund
• Alternative treatment
• Rescheduled appointment

This will depend on whether medicines or vaccines have already been prepared or supplied.

7. Payment Refunds

Approved refunds will normally be processed using the original payment method within 5–10 working days.

8. Contact

For refund enquiries please contact: support@vaccibuddy.com